Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Senior Manager - HR Knowledge Management
GCL: E
About AstraZeneca:
AstraZeneca is a science-led biopharmaceutical company, and at the forefront of delivering innovative medicines. To support this mission, efficient service management is crucial. As part of our dedication to providing seamless and effective support, we are seeking a motivated and forward-thinking Service Management Knowledge Analyst to join our team. You will play a key role in ensuring our service management processes are supported by high-quality, readily accessible knowledge.
About the role:
In this role, you will be accountable forend-to-endHR knowledge governance across markets and HRCOEsensuring that employees and line managers can readily accessaccurate, up to dateand accessible content. You will lead a team of Knowledge Analysts, work closely with the GBS Enterprise Knowledge team to align and influence enterprise priorities for HR, and collaborate with GBS, IT and Finance to define and embed enterprise knowledge standards. The Knowledge Lead will own the knowledge operating model across ServiceNow andMoveworks, and will responsiblyleverageAI to enhance search, improve authoringefficiencyand strengthen self-serviceoutcomes.
Introduction to role
Are you ready to lead global and regional continuous improvement initiatives in a dynamic environment? At AstraZeneca, we are a global, science-led biopharmaceutical company dedicated to discovering, developing, and commercializing prescription medicines for some of the world’s most serious diseases. As a Senior Manager in HR Services, you will play a pivotal role in cultivating a culture of continuous improvement within our Global Learning Services team. Your mission will be to find opportunities for process standardization, implement guidelines, and ensure sustained improvement efforts. Join us on our exciting journey to pioneer the future of healthcare!
Accountabilities
Define and maintain enterprise-grade knowledge policies, taxonomy, metadata, and quality standards. Establish important metrics and run governance forums with markets and COEs to ensure adoption and consistency.
Content lifecycle and findability: Oversee creation, curation,localisation, review, and retirement of HR knowledge; drive search experienceoptimisation; close feedback loops from Voice of Customer and analytics to improve search success and deflection.
Team leadership and delivery: Line-manageKnowledge Analysts, setobjectivesand KPIs, coach and develop capability, and manage resource planning and workloadprioritisation
Enterprise partnership and influence: Serve asprimaryHR interface to the Enterprise Knowledge team; advocate HR priorities in the enterprise roadmap; cocreate andsocialiseenterprise knowledge standards with GBS, IT, and Finance.
Productownership (ServiceNow andMoveworks):Act as product owner forHRknowledge capabilities in ServiceNow (including article templates, approval workflows) andMoveworks; define requirements, acceptance criteria, and release readiness;maintainmonitoring and analytics for findability and usage.
Change and adoption: Drive communications, training, and change management to embed knowledge practices; build a champions network and ensure market/COEbuy-in.
Self-service enablement and case deflection: Increaseself solverates throughhigh qualitycontent, improved search, and proactive surfacing via chat and portal; partner with Operations to measure and uplift deflection and reduce repeat contacts.
Data, quality, and continuous improvement: Define and track KPIs (e.g., search success, article accuracy/freshness, deflection, CSAT/NPS,time to publish); conduct root cause analysis of failed searches and repeat queriesto improve outcomes.
AI enablement:Promote safe and effective use of AI/automation to improve knowledge findability and authoring (e.g., semantic search, generative drafting), within data privacy and security boundaries.
Essential Skills/Experience
- Proven experience leading enterprise knowledge management or service knowledge functions across multiple markets or business units.
- Strongpeoplemanagement experience, with the ability to build capability and drive performance in a distributed team.
- Deephandsonknowledge of ServiceNow knowledge management and familiarity withMoveworksor equivalentAIpoweredsupport platforms.
- Demonstrable success in developing knowledge standards, taxonomy, governance, and content lifecycle processes.
- Strong collaborator management and influencing skills, able to reconcile HR priorities with enterprise objectives and crossfunctional needs (GBS, IT, Finance).
- Data-driven approach with proficiency in defining benchmarks, analytics, and reporting; comfortable using dashboards to drive decisions.
- Working understanding of AI/ML concepts applied to enterprise knowledge (search,summarisation, content generation), with awareness of privacy, security, and bias considerations.
- Excellent written and verbal communication skills, with an ability to produce clear guidance and governance materials.
AstraZeneca stands at the forefront of scientific innovation, leading the way in addressing unmet medical needs and transforming patient outcomes. As pioneers in biopharmaceutical research and development, we are dedicated to making meaningful advancements in our disease areas and improving the lives of patients worldwide.
Our people are our most important asset and as part of our dedication to enhancing the employee experience, we have launched an innovative Employee Experience programme aimed at fostering a culture of empowerment, growth, and collaboration. At the heart of this initiative is our Enterprise AI Assistant – the myAZ service, which seeks to revolutionize the way employees access support and resources. This transformative service reflects our commitment to providing our workforce with seamless, efficient, and personalized assistance. As we continue to prioritize the well-being and professional development of our employees, we are seeking a talented and forward-thinking myAZ Knowledge Analyst to join our team and contribute to our mission of redefining the future of employee support and experience.
Date Posted
13-Jan-2026Closing Date
30-Jan-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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